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Official cinemaOS updates, open questions, useful craft, and the progress behind the product.
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How to report a cinemaOS problem
When something breaks, this is the path that gets us what we need to fix it. It's written for the current public build, Build 7.
In cinemaOS:
Choose Help ▸ Report a Problem…. The Report a problem page opens with a Case ID. Copy ID keeps it handy.
Fill in What happened?, What did you expect? and Can you reproduce it?. Only the first is required. The shortest repeatable steps help most.
Read the privacy preview. The package holds your app and macOS version, hardware, free disk, the runtime log, job and export history, recent crash reports and your text. Logs can contain project names, file names and local paths. Media, rendered frames, transcript and subtitle text, and J.A.R.E.D. prompts are never included.
Optional boxes add current-project diagnostics (counts, durations and health warnings, identity redacted), the project's name and file path, and learning progress events. Leave them off if you'd rather.
Choose Create Package and Draft Mail. cinemaOS builds the package and opens a mail draft with it attached. If your mail app can't take the attachment, the package is selected in Finder so you can add it. If no mail account is set up, the package stays in Downloads and cinemaOS tells you where to send it. Nothing is sent until you send it.
On Publika:
If other people might hit it too, use + New, then Report a cinemaOS problem. Put your Case ID in the report, never the package. Anyone with the same problem can press I have this too, and that count tells us how many people it touches.
You'll see where it stands: Heard, Working on it, and then Fixed in the version that fixes it.
An idea rather than a fault? Use Suggest an idea, or Help ▸ Send Feedback… in the app.
If a step here doesn't match what you see, reply with your build number from About Momentum cinemaOS in the app menu, and we'll fix this post. The next build changes this path to an in-app support ticket. We'll update this thread when it ships.
